FAQs
Frequently Asked Questions (FAQs)
Orders & Payments
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay.
2. Can I modify or cancel my order after placing it?
We start processing your order as soon as it's placed, so to modify please contact info@madinlove.com.au. Please double-check all details before submitting your order.
3. Do you offer gift cards?
Yes! Digital gift cards are available in various denominations and are delivered via email. They're perfect for last-minute gifting.
Shipping & Delivery
4. Where do you ship?
We currently ship domestically within Australia and internationally to select countries. You can check our shipping destinations at checkout.
5. How long will my order take to arrive?
Standard shipping typically takes 2–8 business days. Express options are available at checkout. International shipping times vary by location.
6. How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Returns & Exchanges
7. What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with tags attached. Final sale items are not eligible for return.
8. How do I start a return or exchange?
You can start a return or exchange by visiting our [Returns Portal] and following the instructions. Easy and hassle-free.
9. When will I receive my refund?
Once we receive and inspect your return, please allow time for the refund to reflect in your original payment method.
Sizing & Fit
10. How do I know what size to order?
Check out our sizing guide available on each product page. If you’re in between sizes, we recommend sizing up for a more relaxed fit.
Product & Care
11. How should I care for my items?
Care instructions are listed on each product page and on the label. We recommend cold hand wash and hang dry to keep your pieces looking their best.
Contact & Support
12. How can I contact customer service?
Our team is here to help! You can reach us at info@madinlove.com.au or through our Contact page. We aim to respond within 1–2 business days.
15. Do you work with influencers or brand ambassadors?
Yes, we'd love to connect. Send us a message at info@madinlove.com.au with your media kit or socials.